Yes, if you are connecting at Heathrow, you’ll need to pass through security again, even if you’ve already cleared it at your departure airport. Our Fast Track service helps you skip the queues and speed through security screening.

This depends on your flights. If you’re connecting between two international flights within the same terminal, you may not need to go through immigration. Our Meet and Greet service will guide you through the correct process based on your itinerary.

If your baggage has been checked through to your final destination, you won’t need to collect it at Heathrow. However, if you need to re-check your bags, our greeter can assist you with the process.

The amount of time required depends on the terminals and your airline, but we recommend a minimum of 90 minutes for international to international connections. If you have a tight connection, our buggy service can transport you between terminals quickly.

You can check your boarding pass, airline app, or Heathrow’s flight information screens. If you use our Meet and Greet service, our greeter will ensure you are directed to the correct terminal.

Heathrow offers free terminal transfer services. However, our Meet and Greet and buggy services offer a more personalized and faster way to travel between terminals, making sure you don’t miss your connection.

If your inbound flight is delayed, we will adjust your Meet and Greet service accordingly and assist you in catching your next flight or making alternative arrangements if necessary.

You can collect your boarding pass at your connecting flight’s check-in desk. However, most airlines offer mobile boarding passes. Our greeter will assist you in obtaining your pass if needed.

Yes, you can leave the airport during a layover. However, you will need to pass through immigration and security again before reboarding. Our Meet and Greet service will assist with re-entry into the terminal.

Heathrow offers various lounges and rest areas where passengers can sleep. For a more comfortable experience, our team can direct you to a VIP lounge or quiet area within the terminal.

Transferring between Terminal 5 and Terminal 3 at Heathrow typically takes around 20-30 minutes. However, this can vary depending on security checks and the mode of transport. Heathrow provides free shuttle buses between terminals, but if you’re using our Meet and Greet service, we can help streamline the transfer process, including using our buggy service to make sure you arrive at your next gate on time.

To travel from Terminal 2 to Terminal 5, you can take the free Heathrow Express or shuttle buses that run regularly between the terminals. The journey usually takes 10-15 minutes. If you’re pressed for time or want a more personalized experience, our Meet and Greet service can arrange for fast, convenient transfers between terminals, ensuring you make your connection without stress.

Fast Track is available to most passengers flying from Heathrow, but it may depend on your airline and ticket class. Business and first-class passengers often have complimentary access, while other passengers may purchase Fast Track services. Our team can assist in arranging Fast Track for eligible flights and ensure that you receive the best possible airport experience.

Fast Track lanes are typically open from 5:00 AM to 10:00 PM, but the exact hours may vary by terminal and airline. If you’re flying outside of these hours, it’s best to check with us or your airline to confirm availability. Our Meet and Greet service is available throughout the day to assist with your airport navigation needs.

If your flight is cancelled, our Meet and Greet team will be on hand to assist you. We can help you rebook your flight, navigate through the airport, and manage any required terminal transfers. Additionally, our team will adjust any services, such as Fast Track, to accommodate your new schedule.