Before You Book Your Service, Please read these terms and conditions carefully.

We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers while supporting our VIP staff and drivers. We won’t charge cancellation fees (or any applicable ride-related expenses) if you cancel up to 48 hours before the arrival or departure from UK.

If your credit card has been charged, your credit card account will automatically be refunded. This process may take a few business days. Refundable cancellations must be made 48 hours before the arrival or departure from UK.

The terms and conditions of the service are provided in the order list that we send to the customer. The customer must sign and resend it to us after confirming the service on the order list, thereby accepting the terms.

If passengers do not show up at the meeting time at the airport, as indicated on the order list, our company will not be responsible for providing the service at all.

Each signature on the order constitutes an agreement for the provision of services by our company, except for cancellations made more than 48 hours before the service is provided. The customer cannot demand a credit or cancellation of an order within 48 hours before the service.

Orders can only be canceled up to 48 hours before the provision of the service.

When the customer signs the service order from our company, they will be obligated by the order conditions, such as the time of service meeting at the airport and the provision of a passport and credit card.

After signing the order, the customer will not be able to make a claim or demand from our company within 48 hours from the provision of the service. Their signature on the order constitutes an agreement for the provision of the service.

If a customer requests a third party to order the service on their behalf and provides our company with the passport and credit card of the service recipient, this constitutes an agreement for the provision of the service. The customer will not be able to cancel the service within 48 hours of its provision.

Any signed order for the provision of a service, where the customer did not arrive to receive the service, will be considered a full service and charged accordingly.

If the customer requested a service from our company and was unable to sign for reasons preventing them from doing so, they can confirm this through a WhatsApp message or an email stating their approval of the service. They must then provide a passport and credit card, which will constitute confirmation for the service requested and will prevent any future claims regarding non-provision of the service.

Refund Policy Regarding Service Quality

At Platinum Airport VIP Service, we strive to provide the highest quality of service to our valued customers. We take customer satisfaction seriously and aim to address any concerns promptly and fairly. However, it’s essential to clarify our policy regarding service quality-related refund requests.

In the case of surprising the client with a birthday gift, you must inform the client about the service. Our agent will not actively seek you out, and refunds will not be available in this case.

While we make every effort to ensure an exceptional experience for all our customers, the subjective nature of service quality can sometimes lead to differing perceptions. We understand that individual expectations may vary, and personal preferences can influence one’s perception of quality.

As such, we kindly request our customers to consider the following points when assessing service quality:

• Subjectivity: Service quality can be subjective and influenced by personal preferences, expectations, and circumstances. We strive to deliver a consistent and exceptional service, but individual experiences may vary.
• Clear Communication: We encourage customers to communicate any concerns or issues they encounter during their service experience. Our dedicated customer support team is available to address queries, provide assistance, and resolve any genuine issues promptly.
• Improvement and Feedback: Customer feedback is invaluable to us. We appreciate constructive criticism and view it as an opportunity to continually improve our services. If you have suggestions or specific areas where you feel we can enhance our offerings, please do not hesitate to share your thoughts with us.
• Refund Eligibility: While we genuinely want our customers to be satisfied, refund requests based solely on subjective service quality may not be eligible for consideration. We diligently strive to provide transparency in our offerings and communicate their details upfront to manage expectations.

We assure you that we adhere to industry standards and regulations, and we continuously evaluate and enhance our services based on customer feedback and market trends. We remain committed to delivering the best experience possible within the scope of our services.

Should you have any concerns or require further assistance, please reach out to our customer support team, who will be more than happy to assist you.

Passport Control Responsibility

At Platinum Airport VIP Service, we understand that unexpected situations can arise during travel, and we strive to assist our customers to the best of our abilities. However, it is important to clarify our policy regarding refund requests in cases where customers are unable to leave the country due to passport control issues.

• Passport Control Responsibility: While we offer comprehensive travel services, it is essential to note that we do not control the decisions made by immigration authorities or passport control at the destination country. The processes and requirements of passport control are the sole responsibility of the respective authorities.
• Pre-Travel Documentation: We strongly advise our customers to ensure they possess all necessary travel documentation, including valid passports, visas, and any additional requirements specific to their destination. It is the customer’s responsibility to verify and comply with the entry requirements of the country they intend to visit.
• Non-Refundable Services: In cases where customers are unable to travel due to passport control issues, refunds may not be automatically granted for the services provided. Many aspects of travel arrangements, including transportation, accommodation, and associated costs, are often non-refundable once booked. We recommend reviewing the terms and conditions associated with each service to understand the specific refund and cancellation policies.

Our goal is to provide a seamless and enjoyable travel experience, and while we empathize with the challenges faced, we kindly request understanding regarding the limitations we may encounter in situations beyond our control.